Shipping policy

Shipping Policy – Cadence

We aim to deliver your order as efficiently as possible. Please review the details below to understand how shipping works.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, it will be dispatched for delivery.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping origin. Estimated delivery times are as follows:

  • United Kingdom: 7–15 business days

  • United States: 7–15 business days

  • Europe: 7–18 business days (varies by country)

  • International Orders: 10–25 business days

Please note that delivery times are estimates and not guaranteed. Occasional delays may occur due to customs processing, carrier issues, or other factors beyond our control.

Some products shipped within the United States may arrive faster depending on availability.

Shipping Costs

Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking updates may take 24–72 hours to become active and may not update continuously while the parcel is in transit.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your local authorities. These charges are the responsibility of the customer and are not included in the purchase price.

Delays & Lost Shipments

If your order appears delayed beyond normal delivery timeframes, please contact us and we will investigate.

  • United States orders: Eligible for resolution if delayed beyond 45 days after shipping

  • International orders: Eligible for resolution if delayed beyond 60 days after shipping

In eligible cases, we may offer a replacement or refund after investigation.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses. In some cases, reshipping may require an additional fee.

Contact Information

If you have any questions regarding shipping, please contact us at:

cadencestoremedia@gmail.com